1. General Info

1.1    The online shop at www.herse.com is run by Herse 1868 Sp. z o.o. with its registered seat in Cracow, 31-069, ul. Sukiennicza 8/U3, Poland, VAT number: PL6762579349.

1.2. The Customer may contact the entity running the online shop as listed below:

– at its seat in Cracow, 31-069, ul. Sukiennicza 8/U3, Poland

– by phone: +48 786 450 139

– by e-mail to: info@herse.com

– through the contact form on the website of the online shop.

2. General Rules of Herse online shop

2.1. The online shop may be used only by persons who are at least 18 years old.

2.2. Anyone under 18 may use the online shop only with the consent of their parents or legal guardians.

2.3. Anyone who registers and shops in the online shop gives their personal data and agrees to their processing by Herse 1868 Sp. z o.o. on the terms as defined in the Privacy Policy.

3. Order placement

3.1.  Orders are accepted through the website www.herse.com

3.2. The products in the online shop are presented in way describing their specifics such the features of the products, their pricing, and materials they are made of.

3.3. While ordering a product, the Customer selects it in a manner specific for that product, defining in particular its size, colour, and, if necessary, providing other specific information and the quantity of the ordered products.  

4. Shopping guidelines

4.1. Once the Customer chooses a product, the “Add To Cart” button should be clicked.

4.2. The product is moved to basket that becomes visible after clicking the basket icon in the upper right corner of the site. The Customer can go to basket by clicking the “View Your Shopping Cart” icon, which activates a page displaying all the products in basket.

4.3. Selecting the “Proceed” option will launch a page where the Customer should enter data required for the transaction and shipment of the ordered products.

4.4. After logging in to the online shop, the Customer gains access to additional options in the Customer panel, such as: order history, a possibility to view the status of the most recent order, saving shipping addresses.

4.5. Having selected the shipping method (with shipping to the specified address) and entered all the required details (including billing details, if necessary), the payment method should be chosen.

4.6. The Customer may choose online card payment or a transfer through PayPal.


4.7. The Client places the order by clicking the “Place Order” button.

4.8. After clicking the “Place Order” button, and if the Customer has selected online payment – after making the payment through PayPal, the Customer is redirected to a page confirming the order; from that page, they can either continue shopping or go to order summary.

4.9. If online payment is chosen as the payment method (card payment or transfer through PayPal), the payment must be made immediately after the order was placed. If Herse 1868 Sp. z o.o. or the entities participating in the transaction (PayPal or Stripe) do not receive the payment, the order is considered to have been placed incorrectly, which means that there is no contract and the order will not be processed. If this is the case, the Customer will have to place another order.

4.10. At any stage of the order placement, until the payment is made, the Customer can cancel the order by discontinuing the ordering process and leaving the ordering website. An order the placement of which has not been completed will not be processed.

4.11. Promptly after an order is placed, the Customer will receive an order confirmation e-mail to the address they have specified in the login details. The e-mail will include an individual order number that can be used e.g. to check order status.

4.12. Herse 1868 Sp. z o.o. may contact the Customer at the e-mail address or the indicated phone number to clarify any doubt, confirm the order placement or in any other matters connected with order processing. 

5. Pricing

5.1. The prices in the online shop stated in EUR are gross prices, inclusive of the VAT.

5.2. The price of the product shipped outside of EU is increased by the shipping cost, which depends on the size of the package.

5.3. The price specified on the site at the moment of placing the order is the final price, binding both upon the Customer and Herse 1868 Sp. z o.o. Once the order is placed, the price will not change, notwithstanding any price adjustments made by Herse 1868 Sp. z o.o. and regardless of any special offers or clearance sale campaigns.

5.4. Herse 1868 Sp. z o.o. reserves the right to change the prices of the products available in the online shop, launch new products, launch and cancel special offers on the shop’s websites or change them in line with the Civil Code and other applicable laws. 

6. Availability of the ordered products

6.1. All the products offered in the online shop are in stock.

6.2. In special cases, e.g. if many Customers order the same product simultaneously, the product may not be available. If this is the case, the Customer will be informed that the order cannot be processed.

6.3. The product data sheet includes full information about the size range. A product in an unavailable size cannot be added to basket but can be added to the wishlist.

7. Inability to process an order

If a product is out of stock or the order cannot be processed for any other reason, the Customer will be notified via e-mail or phone about any order processing issues and possible solutions.

8. Shipping method and order lead time

8.1. Goods are shipped only to EU, Switzerland, Norway, UK and USA.

8.2. If the Customer uses an online payment method (PayPal or card), the order processing commences after Herse 1868 Sp. z o.o.’s account is confirmed to have been credited (through PayPal or card – Stripe).

8.3. If the selected products are available, and the Customer has chosen shipment to a specified address or point of sale, the shipping time is 3 to 8 working days following successful order placement. The shipping time can be longer during special campaigns.

8.4. If the Customer chooses online payment (PayPal or card) as the payment method, order processing commences after the account of Herse 1868 Sp. z o.o. or the intermediary entities is credited with 100% of the amount due for the order, and this is when the time limit for shipping the products to the Customer starts to run.

8.5. Orders are delivered by an external courier service.

9. Order payment methods

9.1. Bank transfer: Herse 1868 Sp. z o.o. accepts quick transfers made through Blue Media S.A. or online transfers through PayPal. The payment operation takes place between the Customer and the selected payment operator.

9.2. Payment card: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro. The Customer must have a card that allows them to make online payments. Payment by card is made through Blue Media S.A.. The payment operation is made between the Customer and the operator of the Customer’s card.

9.3. Online payments are carried out by Blue Media S.A.

9.4. Please note! The Online Shop will never send the Customer a notice stating that the account for the payment has changed and that a traditional transfer needs to be made. If the Customer receives such an e-mail – they should not make the payment or respond to the e-mail, but forward the e-mail in an unchanged form to info@herse.com.

10. Sales contract

10.1. The information available on www.herse.com does not constitute an offer within the meaning of the Civil Code.

10.2. The Contract is entered into in English.

11. Contract performance – deadline 

Depending on the shipping method selected by the Customer (standard or pickup in a point of sale), Herse 1868 Sp. z o.o. undertakes to have the goods delivered to the Customer within 8 working days (for standard shipping or for order pickup in a specified point of sale) of the correct order placement. If the product is out of stock or the order cannot be processed for any other reason, Herse 1868 Sp. z o.o. shall promptly contact the Customer, suggesting possible solutions. Working days are days from Monday through Friday, except for public holidays.

12. Shipping cost

12.1. Goods are only shipped within Europe (EU, Switzerland and Norway), to UK and USA.

12.2, Shipping within the EU by UPS Standard is free of charge.

12.3. The gross shipping cost within the EU by DHL or to Switzerland, Norway, UK and USA by any courier depends on the size of packaging and it is:

–         for a small package (knitwear or trousers): 20 EUR;

–         for a large package (coats, suits or jackets): 40 EUR;

13. Contract rescission

13.1. The Customer has the right to rescind the sales contract within 30 days without cause.

13.2. The right of rescission expires 30 days of the day on which the Customer came into possession of the products or a third party specified by the Customer and other than the carrier came into possession of the product.

13.3. To exercise the right of rescission, the Customer must submit a clear notice of rescission to Herse 1868 Sp. z o.o. using one of the following channels:

– by post to: Herse 1868 Sp. z o.o., ul. Sukiennicza 8/U3, 31-069 Cracow, Poland

– by e-mail to: info@herse.com

– by printing, filling in and sending the product return form available on the online shop website under this link.

Each of the notice submission methods is admissible and they are all equally effective.

13.4. To make sure that the rescission deadline is adhered to, it is enough for the Customer to send the notice on exercising their right to rescind the contract before the expiry of the rescission deadline.

13.5. In the event of sales contract rescission, Herse 1868 Sp. z o.o. refunds all the received payments to the Customer, including the costs of delivering a product without undue delay, and in no case later than 14 days after the date when Herse 1868 Sp. z o.o. received the Customer’s notice on exercising their right to rescind the sales contract.

13.6. The refund shall be made using the same payment channel as was used by the Customer in the original transaction, unless the Customer has explicitly agreed to another solution. In any case, the Customer will bear no charges connected with that refund.

13.7. Herse 1868 Sp. z o.o. may withhold the refund until it receives the product back or until the Customer provides a proof of sending the product back, whichever takes place first.

13.8. Products shall be sent to the following address: Herse 1868 Sp. z o.o., ul. Sukiennicza 8/U3, 31-069 Cracow, Poland without undue delay, and in no case later than 14 days after the date when the Customer informed Herse 1868 Sp. z o.o. about exercising their right to rescind the sales contract. The deadline is met if the Customer sends the products before the expiry of the 14-day time limit.

13.9. The product may be returned through the Customer’s choice of shipping (at their own cost and responsibility).

13.10. The Customer will be liable for diminished value of the product resulting from its being used otherwise than as necessary to determine the nature, features and functioning of the product.

14. Complaints

14.1. The sales involves new products free of defects. If the products have any defects, Herse 1868 Sp. z o.o. shall be liable for the defects.

14.2. Any product bought in the Herse online shop can be complained about under the applicable statutory warranty provisions of the Civil Code if a defect was found in the product within two years of its acquisition by the Customer, where the defect makes the product inconsistent with the contract.

14.3. A complaint can be filed in every point of sale or by post.

14.4. Complaints submitted by post must specify the causes of the complaint and the information required to identify the order. The products can be sent back to: Herse 1868 Sp. z o.o., ul. Krucza 51, 00-022 Warszawa, Poland.

14.5. Herse Sp. z o.o. shall examine the complaint within 14 days and shall inform the Customer about the outcome.

14.6. If the outcome of the complaint is positive, the Customer will be reimbursed for any reasonable costs of shipping the defective products to the online shop.

14.7. If the outcome of the complaint is negative, the goods will be shipped back to the Customer with a notice explaining that the complaint was deemed unfounded.

15. Miscellaneous

A proof of purchase is enclosed with every purchased item. The Client may download the invoice in the Customer panel.  Herse 1868 Sp. z o.o. shall not be liable if the Customer provides incorrect data.

16. Personal data processing

The Customer’s consent to Herse 1868 Sp. z o.o.’s processing of personal data is voluntary but failure to grant the consent to the personal data processing makes it impossible to register and shop in the online shop. Any information about personal data processing is available in the Privacy Policy.