Refund policy

RETURN POLICY

All products purchased on www.herse.com can be returned within 14 calendar days from the date of delivery. For the return to be accepted, the goods must be in intact condition, without any damage, in their original packaging, with tags attached and proof of purchase included.

Products purchased in our boutiques are not eligible for return.

 

HOW TO SUBMIT A RETURN? (FOR CUSTOMERS IN POLAND)

We have introduced InPost Fast Returns – you no longer need to print a paper form! It only takes a few clicks:

  1. Go to Fast Returns website: Click this link: https://szybkiezwroty.pl/pl/herse_1868
  2. Fill in the return informations: After providing all the necessary informations wait for the confirmation. Your return code will be available in the InPost Mobile App and on your e-mail.
  3. Prepare the return package: If you are using the same box from your order (eco-friendly style!), remove the old label. You can also write down the return code on the box.
  4. Send your return in the parcel locker of your choosing: All you need to do is click ‘Open locker remotely’ in the app, under the parcel details, and the locker will open. You can also scan the QR code from the InPost Mobile App by holding it up to the scanner on the parcel locker, or select the parcel posting option on the parcel locker's screen and enter the return code. Place the parcel in the locker, close it, and that’s it – you’re done! Confirm the return in the app or on the parcel locker’s screen.

Please remember that you are sending the parcel on our behalf. We will deduct the return postage cost of 20 pln from the refund.

 

HOW TO SUBMIT A RETURN? (FOR CUSTOMERS OUTSIDE POLAND)

We have introduced convenient online returns – you no longer need to print a paper form! It only takes a few clicks:

  1. Log in to your account: Click this link: https://account.herse.com/ (or use the profile icon in the store menu).
  2. Enter your email address and click "Continue" (you don't need a password).
  3. Enter the verification code: Check your inbox. You will receive a message from us with a 6-digit code. Copy it and enter it on the store website.
  4. Select products: Find the order you want to return and click "Request return". Select the items you are sending back, choose a return reason, and (optionally) add a note for our store.
  5. Confirm: Click "Request return" again.

Once your request is approved by our team, you will receive an email confirmation with further instructions.

Shipping cost will be deducted from your refund. You can find the amounts below:

UPS EU 120pln,

UPS outside of the EU 350pln.

 

REFUNDS AND EXCHANGES

  • Refunds: After receiving and verifying the returned goods, we will promptly refund the money to the original payment method used during the purchase.

  • Product exchange: The exchange procedure (e.g., for a different size) consists of returning the ill-fitting product and placing a new order. We recommend placing a new order immediately – this avoids the risk of the item selling out while your return is in transit.